Cura e Assistenza

Your Scarlet is getting older but you love it as much as the first day?

Here’s a small guide to extend you loved bag life!

BASIC RECOMMENDATIONS FOR USE

We carefully choose quality materials so that our bags will last as more as possible. They are all handcrafted, though, so issues may arise. That’s why we created this little guide to help you in preventing and resolving possible problems with your Scarlet. 

 

We have a wide range of products designed for a wide range of use so choose carefully the capacity that best suits your needs.

  • If you notice that the hinges are no longer flowing smoothly, you can pass wax or cocoa butter over them.
  • If possible, pay attention to the amount of sun exposure each piece receives. A longer exposure to the direct warm sun can darken colors of your Scarlet Virgo faster than indirect natural light.

CARE AND CLEANING

Clean the bag by hand, as machine washing would likely damage its small metal parts. Arm yourself with a basin of warm water, Marseille soap, a cloth or a sponge and follow the instructions below:

MATERIAL PROPERTIES

FAUX LEATHER

Taking care of a faux leather handbag is much more simple than taking care of a leather one. Our eco – friendly faux leather is European certificated, very durable and will last a long time. It can withstand scratches, fire and water. The key is regular cleaning with soap and a cloth. First mix a bit of soap with warm water and wipe down with a clean, soft cloth dipped in the solution. Wipe with a water-dampened cloth. Finally dry it with another soft cloth.

COTTON

To clean the cotton areas, use a soft scrub brush or a cloth. Dip the cloth in a mild laundry detergent (better Marseille soap), mixed with cold water. Shake off or wring out excess water and, using a circular motion, wash the soiled areas of the bag only. Drain the bag and leave to dry in the air, away from direct sun. For inner lining, see below.

WOOL

Although wool is an extremely durable material and not prone to dirt, you can wash your wool bag from time to time. Hand wash the soiled area by using a cloth and soapy water (use Marseille soap), then rinsing and air drying it. When its’ time to store you bag, let the bag refresh outside then put it in its slipcase. Store it with a little bag with lavender / cinnamon or cloves, it works wonderfully for keeping your loved Scarlet bug-free.

INNER LINING

The inner lining is cotton made so, in addition to what you find in the “cotton” chapter, don’t hesitate in putting the fabric lining out and wiping it with a cloth that’s been rinsed in warm soapy water. Once dried, enjoy repacking your pristine Scarlet!

WHAT IS THE SCARLET VIRGO REPAIR POLICY?

All products within our collection come with a full protection from manufacturing defects. If your bag/wallet is damaged, please contact us. Repairs generally require a lead time of 1 to 2 weeks before the bag is back in your hands. All manufacturing repairs are complimentary. Damage incurred under other circumstances are protected but may carry a service fee…yet, depending on the story:)

Come to the Casa Madre with the product or write us an email attaching a photo of the problem, we will reply as quickly as possible indicating any possible solution and its cost. If any manufacturing defects we will solve the problem free of charge.